LG Toll Free Customer Care Number, Complaint Email Id

By | 13th May 2015

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LG Toll Free Customer Care Number, Complaint Email Id | LG Electronics  (TV/Refrigerator/Washing Machine) Service & Repair Number

LG Electronic’s is the World one of the Finest Electronics Giant’s operates almost across the world. It is South Korean Industry popularly know for its Home Appliances. It was founded in 1958 by In-Hwoi Koo. It has more than 32000 employees working in its Industries various department.

It Deal’s in Various Products which are Given Below-

Home Appliances- Television’s, Washing Machines, Microwave Owen, Grinder, Blender, Toaster, Fridge/Refrigerators, Coffee Maker, Waffle Iron, Electric Kettle, Juice Maker, Utensils and Many.

Mobile Devices- Smartphones, Tablet, Smart Watch, Fitness and Activity Monitor’s.

Consumer Electronics- Personal Computer’s, MP3 Player, Digital Camera’s, TV, Phones, Camcorder’s and More.

LG also manufactures Vehicle Components.

To get Help in purchasing all above products, Registering the Complaint Regarding any products of LG, Giving Feedback/Suggestion and for solving any kind of Query than Contact to its Customer Support List Representatives Department which are Specially created to handle all Customer Related Problem’s.

Contact Details of LG Customer Care Department Toll Free Number, Office Address, Email Id, Contact Us-

LG Head Office Address-

LG Electronics India Pvt. Ltd.,
Plot No. 51, Surajpur Kasna Road,
Greater Noida (U.P.)-201306



LG Customer Care Toll Free Number- 18001809999

LG Branch Office Address State Wise-

Delhi-

C-21,1st Floor,Nr.Bus Stand,
Delhi-110053

Jaipur (Rajasthan)-

LG Electronics(I) Pvt. Ltd.B-71,Sahakar Marg,
Lal Kothi Scheme,Jaipur (RAJASTHAN)

Contact No : 2741553, 2742639, 5105392, 5113028
Fax No.:- 0141-5111540

Jodhpur-

LG Electronics (I) Pvt. Ltd.22 (1-A)/21(2-B)/2,
RIICO Heavy Industrial Area, Jodhpur(RAJASTHAN)

Contact No: 2742384, 2742392
Fax No.:- 5120030

Mumbai (Maharastra)-

Gennext Services, 117/938, Motilal Nagar,
No-1, Mumbai-400104

Amritsar (Punjab)-

Golden Services, 4,Moini Park,
Amritsar-143001,

Ph-0183-5003074

Allahabad (Uttar Pradesh)-

Prakhar Solution, 36-A, Chak Raghunath,Naini, Allahabad(UP)

Ahmedabad (Gujarat)-

LGEIL, 233-234, Platinum Plaza,
Judge Bungalo Road,Bodakdev Road,
Ahmedabad-51

LG Official Site- lg.com

If there is any wrong number is provided than let us know and we will correct it and it will also help our Visitor’s.


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19 thoughts on “LG Toll Free Customer Care Number, Complaint Email Id

  1. kalyan

    Dear team,
    I have facing problem with service center.i have submitted my phone in service center.for touch problem.phone heat up.automatically switch of.battery discharge problem.voice not coming in incoming calls.3g is not working in my phone.signal problem.but i am facing all the problems .nothing done by service center.vary vary poor service.never trust on lg product.i have Wast 2 months regarding this problems.but no satisfaction by service center at faridabad.i will never visit lg service center.no words to say.plz if possible than give replacements against this phone.
    Thanks and regard
    Kalyan singh
    Model.g pro lite/9811908888

  2. Susheel

    Dear LG Customer Care,

    I have a LG Refrigerator Model – GL281TME,DMSQEBN with Serial Number – 701LPFJ000531 as on 14-02-2007 from Suncity Elec.Pvt.Ltd. from Hapur in Rs. 12000/-. Unfortunately freezer of my freeze is not working fine. Hence i raised a complaint with Complaint No. – 150511062219 as on 11-05-2015. However, the call has been closed with the reason – that the model is obsolete and LG stopped making part of this model, hence LG can not assist me.

    Now my simple question is whether a LG Consumer is required to buy a New Freeze in every 8 years?? LG became famous as its products are for Common man or Middle Class Family. In case LG will stop supplying parts of its old model, then what is the option left with Middle Class Families using LG Products.

    Please note a middle class person can not afford buying New Freeze every 8 years or earlier. Now i feel i must have gone for Sony or Samsung products rather than LG.

    Please assist me.

    Thanks
    Susheel

  3. rahul

    lg service center my ac damage after service fro back side

  4. Reena

    very bad service from ur customer care and also fake information giving by your engineers

  5. Aman Tokas

    Dear Sir,

    I Aman Tokas. S\o Vinod Tokas. R\o Wz14, Om Vihar Phase-1 Uttam Nagar New Delhi-110059. Buy a fridge from LG company but after a 2 year of purchasing i got problem related cooling when i call first time on dated 08/01/2015 at LG Costumer care for problem the they provide me complaint number (RNA150107014293) after that engineer Visit to my place & said there not much problem in refrigerator then they charge as service charge of Rs. 674. Then after a few day i again face a same problem with my refrigerator i found it’s not cooling again the i again made a complaint against refrigerator on LG Costumer care they provide me a complaint no. (RNA150005003452) on Dated 16/01/2015. They again send a engineer to visit to my place now engineer said that there is a gas probel in it & they fill gas in the refrigerator & charge 1833. for filling a gas in refrigerator but after few days i again face a same problem with my refrigerator & i again make a complaint (RNA150121055537) ON DATED 27/01/2015 to costumer care & they make visit to engineer at my place now they said there is a problem in a COOLING COIL & they said you have to replace the cooling coil then it will work fine with it then he replace cooling coil & charge Rs 2293 but after that also i finding same problem with my refrigerator & i again made a complaint to LG Costumer care about it but i lost complaint the engineer visit to my place & said we are unable to find a problem with it we will send our senior engineer to you in one day but no one visit to my place after that & they close my complaint without my knowing after that i made a complaint again on dated 18/06/2015 Complaint No. (RNA1506170066002) now when they visit to my place & said that refrigerator compressor is not working it a compressor problem you have to change it for good working i said my compressor is in guarantee period change it then they said this product is not in stock it can take minimum 30-40 days. When i said how we will face this summer without it then they offer me 21000 against my refrigerator. They said you take 21000 & give the refrigerator to us we can only do this for you or you have to wait minimum 30-40 Days & now also they close my complaint without my knowing.

    Aman Tokas

    9266999000

  6. Anantharaman

    Dear Sir,

    I have a taken an AMC for my LG 1Ton Ac vide NJ006704 and on 03/03/2015, I have raised a service request for cooling issues vide Request ID RNA150303017074 the service engineer (Manivannan mob: 8939616722) have checked and informed that there is a problem in the coil and taken it to the service centre. After three days my ac got delivered, installed and worked for 20 days. Again there is no cooling.

    Again I have raised a service request vide request id RNA150415082637 on 15/04/2015(DSCCHE2ACCOUNT_1), the service engineer checked again and informed that there is a problem in the coil and taken both indoor and out door unit to the service centre and returned after 4 days. It worked again for 15 – 20 days and the same problem persist.

    Again I have raised a service request vide request id RNA150520074743 on 20/05/2015, the service engineer from Guru Balaji Cool System they have taken. This time I have informed them this is the 3rd time and the issue not got resolved. the same thing happened again the team has taken both indoor and out door unit to the service centre and returned after 4 days. it worked again for 10 days only this time.

    Again I have raised a service request vide request id RNA150620060889 on 20/06/2015, the service engineer from Guru Balaji Cool System (Suresh 8939848513) have taken the unit and returned after 3 days. But no body has come for installation and almost on an alternative days I am reminding Suresh as well as Customer care till 30/06/2015. I have been told that your issue will get resolved with in 48 hrs.

    (OVERALL MY AC IS NOT WORKING FROM 03/03/2015 TILL 01/07/2015 IN SPITE OF HAVING A AMC)

    Now please let me know how my issue will get resolved permanently, or whom should I contact to get my issue resolved permanently.

    V.Anantharaman
    +91 9500154499

  7. Indrajit

    Dear Sir,

    W.R.T my complaint no RNA150705011386 [LG55-6200]no display, LG logo comes up briefly during power on but sound is fine),
    one repair person(Mr KK) came to my house yesterday 6-Jul around 16:30 hrs .
    His conversation was devoid of etiquettes or decency but from what he said this is a very common issue in LG TV set
    and every second customer faces this problem.
    Without even touching the TV he told us we have to change the display Panel and demanded Rs 45,000/- in cash .
    When we said the amount (1/3rd of the TV purchase price) is too much he demanded Rs 285/- with Tax as inspection charge.
    He refused to provide any receipt nor did he have any Id Card .. Let us know if he is a spurious person so that
    we can make a police complaint .

    We wonder if this problem is a known issue why shouldn’t LG replace the TV set as a recall .
    Please donot charge for a new Panel, since we are your existing customer and though we understand the
    whole panel needs to be changed, you can as well repair this in your premises, so we should pay only
    some nominal charges ..Please have this TV set repaired by competent people charging reasonably …

    Going thru various LG grievance websites it would seem to us that we have purchased this expensive TV set
    only so that it would go defective soon with LG waiting to charge exorbitantly for repairs . Please donot make this
    your source of income .. No well meaning Corporate would fleece its customers after having delivered a sub standard
    product …

    Please have this TV set repaired by competent people charging reasonably …

    1. Mamatha

      Hi my friend,
      It seems we are in the same boat.

      I have bought a 4K ultra HD tv 55UB850T, 2 months ago from Croma, a reputed seller in Bangalore.

      Suddenly few days back, I saw few lines in upper portion a small area on right upper portion became white.

      I raised multiple complaints on the issues and one customer executive came and said due to cleaning the screen got damaged. I shown the document given by the LG itself how to clean the screen and I mentioned I followed it. Then he kept quite for some time and later he examined TV again and told the right side the panel got broken. So he told it wont come under warranty and I have to pay 42000/- to get it replaced.

      It seems 42000 is very small amount for LG. I paid huge amount to buy a newest technology product thinking that not changing it for next 10 years. But it started troubles in two months.

      I couldn’t see any scratch on the top level panel and I asked them to provide the written report. They are not even bother to provide written report.

      Complaint no’s:

      TV model is 55UB850T
      Complaint no: RNA150503078516
      Complaint no: RNA150503078551
      Complaint no: RNA150708015428
      Complaint no: RNA150711007321

      Apart from that so many times LG customer care shown reluctance to raise another complaint over the previous complaint which is closed without a solution given.

      It seems I do not have other options left apart from taking a legal action.
      Should I go to Consumer court ? What is the procedure?

      If you get any solution, pls do not forget to share to me

  8. jayant

    This refers to my complaint and series of reminders about mishandling of my Plasma TV by LG engineers and their misbehaviour. I need to report that in spite of my various reminders, the TV has gone from bad to worse after LG service staff took it away to their workshop and kept it there for 4 days. So far, nothing has been done to attend the complaint. The mother Board was changed unneceessarily and charged which did not result into any improvement. In spite of various reminders, nobody has bothered to attend to the compplaint except a telephonic call which also never came back. My TV is lying unusable. I do not know whom to turn to for this issue as the service center head Mr. Anuj (NOIDA) chooses to not respond and whenever he does, misbehaves and is very rude.
    The complaint pertains to 10th JUNE 2015 and I have been following up with LG since then but no respite. LG as a company is not bothered to do anything about it and seem to have left it to “outsourced” service agency who do exactly as they feel.
    JAYANT BUDHIRAJA (9910019460)

  9. Samir

    Dear sir,
    I have purchased mentioned AC from flipkart and AC was delivered to me on 9th July but nobody is taking responsibility of the installation of the product. I have called almost 15 times to flipkart number 18002089898 and everyone new commitment was given to me which got never fulfilled .so on 19th July I called to LG toll free number 18001809999 and they provided meDear customer RNA150718046057 is given to DELIGHT SERVICES 9909020850
    . Ask Engr. to show REPAIR/DEMO Checklist for total Health check up of Product. Also commitment was given to me that u will receive call from our concerned department and your AC will be installed without any charge. As per this I received call from delight but they are not ready to install my AC without any cost and asking me charge of 1000 Rs. So at last I have called Mr. Jadeja on on 8980806536 and he has not picked my call so text me for msg only. At last he said thatYou have purchased from flipcard. So you have contact flipcard only.
    We have already announced by media that we will not provide service of online purchase product. This kind of harassment I am facing from last 10 days even after spending 33000rs.
    I want to ask few questions to flipkart and LG.
    1. Do as a buyer I made biggest mistake that I made purchase through flipkart?
    2. Do I made biggest mistake that I have selected LG Brand
    3. LG is not selling right product online to the customer in the era of ecommerce that they are unable to provide services to customer?
    4. Flipkart don’t forget that you have such market share because of we only and if u feel that we can’t to anything against u than you are false impression?

    I want compensation for mental harassment cause to me and refund of my money.

    And if need be I will go to consumer forum and will take the help of social media to make it open both this fraud company.

    Samir Gohel
    9725506036

  10. Mrs. Valerie Vaz

    To,
    The Manager

    Kindly be informed that I am writing this letter to complain about my Samsung Microwave model MW73BD which was purchased in September 2012.

    We have been quite happy with the product and were using it as per the instructions in the manual. However, couple of days ago we noticed that the ceramic enamel cavity has been chipping off (inside top). We clean it as and when with a soft cotton wet cloth. And please note this is not the first time we have been using a microwave.

    I called the Samsung Service Network on 29th July, 2015 and this is my Ref. No. 4198563260 — Spoke to the CSA (Anuj & Shivani). After speaking to them I got to know that even if the product is under warranty nothing can be done to the enamel cavity. But you’ll could send an engineer to check it out anyways and the visiting charges will be Rs. 300/-…….Seriously!!!

    Firstly you’ll are suggesting that nothing can be done and secondly you’ll want to send an engineer and rip us off by charging Rs. 300/-.

    Once I knew about this utterly ridiculous suggestion I declined by saying “I’ll get back to you.” Even said that, the next day I get a call from an engineer from Samsung directly asking for my location. Followed by 4-5 calls from another female.

    I mean how low can you’ll get. Is this the way Samsung is making money?

    I would appreciate it if you investigate this matter and take appropriate action.

    Sincerely,

    Mrs. Vaz

  11. S chakraborty

    LG provides very poor customer care. It’s shocking to see that such a reputed company employ those kind of people who are not capable to provide proper service to its customers. Even after repeatedly reminding them for the gas refill of the Split AC a couple of days back the problem remains unresolved. Every time the toll free number is called the customer care employee would register the problem, give a docket number saying that within 24 hrs the problem would be redressed. Even the nearest service centre numbers provided by customer care employee of LG either remains switched off or unanswered. They never ever pick up the phone. Only messages are received telling that the request to the docket number has been closed down. However no technician arrives within 48 hours and when that toll free number is called again the customer care would book the complaint with another docket number. The docket number keeps on changing without any kind of redressal to the problem. What is more shocking is that sometimes some of the customer care employees who are being called at the toll free number also misbehave and utter improper language while being reminded of the persisting problem of the product and their lack of service.

  12. Nilamadhava Mishra

    “This is to bring to your notice that I have been regularly trying to give a complain at the spescribed call centre no. in the mannual for the Irritating Burger sound from Fridge while opening..
    we have been facing this issue since a week. after repeated attempts on 11th Aug 2015 one executive informed that there would be call back to your Mobile no. but no such call have come.

    Please help sort the problem.

    Mobile no. – 9090009252

    Model no – GL-*372/GL-*402
    Model no -GL-D372JHSL”

  13. Manoj sharma

    Dear Sir,
    This is regarding for my LG Split AC complaint no RNA 150813018676 dt. 13.08.15
    Last year 24-06-14 I purchased LG inverter split AC. Though there were better options in the market but I preferred LG due to my past experience of good after sales service of its electronics products.
    service representative visited on 13.08.15, same day. Apke engineer ne kaha 650 rupees charge lagega. My wife reply, bhaiya abhi ye warranty period m h.aapne itna batmizz service engineer bheja, Apke service engineer ne kaha tum hindustan m rehti ho ya kisi or desh m rehti ho,jo tumhe pta nahi h warranty 1 year hoti h, aapke idiot engineer ko ye pta nahi h kya ye lady hindustan m rehti h ya nahi. Jabki compressors pr four year kii warranty thi, engineer bol sakta tha four year kii warranty compressor pr h, or aapkae engineer ne kaha kii m kal aaunga thik kr jaunga. Next day aaya nahi or service center se message aaya ur service request is closed..
    Ek toh aapke engineers ko pta nahi kisi k ghar pr jaker wife se mother se kaise baat krte h, ye unki insult krte h, aapko engineer ko training deni chaiye kii customer se kaise baat karni chaiye
    Ur service engineer contact no. is
    Name -Krishan kumar
    Contact no.-9467825223

    “”Dear customer RNA150813018676 is given to VAIBHAV AIRCON 1244034093
    . Ask Engr. to show REPAIR/DEMO Checklist for total Health check up of Product

    Dear Customer, Your Complain RNA150813018676 is in process(Reason : Customer re-appointment.).For any support, call on 18001809999

    Your Service Request RNA150813018676 is closed.( Reason : High Service Charge ) & charge collected Rs 0/-, for further assistance call LG on 1800 180 9999″”

    Ac k karan meri wall pr selen aa gyee h, agar meri ghar kii dewar gir gyee toh aap log responsible honge. I m using LG refrigerator, washing machine, split AC, but ur Ac engineer is very cruel and idiot. How to talk ladies, mom,wife. Plz..learn him.

    M kuch wall picture, bill, another bill attach kr raha hu.

    but till date no solution get from service centre however it was very painful. Please solve my problem as soon as possible. 

    Manoj Sharma
    9911335083
    [email protected]
    Sec-18, Gurgaon

  14. Sarada Chatterjee

    I Sarada Chatterjee, residing at P-37,Sarat Park,Kolkata-700078, India, purchased a 32 inches LCD Television on 31st May 2010, ( Invoice No. FESC/10-11/1265, Model No. 32LG80FR) from, “FUNDAMENTAL ELECTRONICS PVT. LTD.”, South City Mall, Kolkata, paying Rupees 35,000.00 as its cost .( actual amout 31,111.11 and Vat Rupees 3,888.89).

    Sometimes during the month of August 2015, this year, the television set stopped functioning at all. I contacted the LG customer care centre for the servicing of the television set on 18001809999 and I was being replied by text massage that the service request is under process on 10.08.2015. On 11.08.2015 I received a text which said that ” Your Service Request RNA 150807039926 is closed. ( Reason: Customer Appointment over 5 days) & charge collected Rs. 0/- For further assistance call LG on 18001809999.” An authorized representative of LG named Raj Singh (Voice : 98317311727) came for servicing and told that the internal parts of the television set have become an outdated one. But he brought some internal part that was affixed in the television for testing. After affixing that part the television was working properly. But unfortunately he took it away on the plea that it belongs to the company itself and re fixed our old spare part which was not in a working condition. Ultimately the television set is not generating any picture or sound and is totally dead. We are not in a position to witness any channel or sound since it has become completely non functional . Raj Singh was contacted again on 16.08.2015 regarding the status update of the repairment of the set but he failed to furnish any constructive reply. He replied he would revert back to us with the necessary details & the way forward, but till date we haven’t got a single reply from that person.

    When the authorized service representative was checking the television by attaching a spare part that belongs to the company, that means the spare parts do belong with the company, but still it is claiming that it is an outdated one, which is not in reality.

    I think that you would appreciate the sentiment that in present day life a television set is an essential item and it is neither desirable not possible to buy a new television set at a cost of rupees 35,000/40,000 after every five years. I shall be grateful to you if you kindly look upon this matter as soon as possible and provide us with necessary services that are required for making the television set work properly.

    Hoping to get a positive reply from your end as early as possible.

  15. S.M. Fazil

    I bought a 1.00 ton LG Split AC through Flip-kart that was installed by LG executives vide Job No. 150819055085, TCR No. P 44898/2858 dated 20.08.2015 at my home address as given above.

    Ever since, I have made numerous telephone calls to invoke a response from LG regarding an issue related to the ‘installation’ – the details of which I’ve explained each time I’ve spoken to people attending to LG Helpline 1800 180 9999, a mobile nos. 9711359784, 9910006536 etc.

    Today, the gentleman attending to calls being received on your No. 9711359784 kindly directed me to the Service Center where another gentleman promised me that he would get the problem fixed by 3-4 pm today, i.e. 31.08.2015. However, nothing has been done so far. I’VE PAID Rs.2,460/- [1500+750+210] THROUGH RECEIPT NO. 2858 DATED 20.08.2015.

    IS THERE ANYONE AT LG WHO HAS A FEW SECONDS FOR A CUSTOMER WHO NOT ONLY BOUGHT THEIR PRODUCT BUT ALSO GOT IT INSTALLED THROUGH THEIR MEN – TRUSTING IN LG’s WORKMANSHIP?

  16. Mohamed Abdo Mohamed AL-Kady

    Dear All
    kindly I would like to explain that the problem that I face now with a LG Egypt, where we bought a new refrigerator 24 ft. (GN-M722HSHL) since about three months and since about a week a malfunction occurs refrigerator where it has stopped the cooling and I connected to LG customer service in Egypt on No. 19 960 on Friday 28.08.2015 (order no 01004964498) and I explained to them that refrigerator new and worked for a short period not exceeding three months and it’s 10-year warranty and that we cannot dispense with the refrigerator at this time due to the hot weather, and the technician came after 3 days on Sunday 30.09.2015 after checked he told me the problem me be in compressor power card, and he’ll requested from the stores and it will be up within 48 hours on Tuesday 01.09.2015 but I mentioned to him what the meaning of his words the problem it possible be in compressor power card, does that mean he is not sure of the problem, and it is possible after change This card does not end the problem he mentioned to me that this is a possibility and assured him that a refrigerator of the most important devices in the home and each passing hour we no refrigerator make us regret the choice of LG refrigerator, especially since we’ve chosen from big group of products, manufacturers and we were expecting that does not happen the failing after less than three months and also we were expecting with big company like LG if a malfunction occurs will be resolved as soon the suspended and not wait for all these days in this hot weather and unfortunately after 48 hours on Tuesday 01.09.2015 I didn’t receive any calls from LG Egypt and this indicates a lack of interest and lack of customer respect and lack of appreciation of the company to the problems of customers that are the main cause of, so contacted LG customer service in Egypt but they told me that piece parts is not available in their stores in Egypt and they will go back to the stores to find out the planned arrival of Part and I told them we cannot dispense with the refrigerator more than and LG company is supposed to bear the responsibility regarding and replacing the refrigerator by new one, but they refused and called me after several contacts from my side to tell me the power card will arrive after four days any day 05.09.2015 and he will be replace on 06.09.2015 but they did not answer my question what will happen by LG company if the changing of power card did not solve the problem that as I told before me and all family regretted every minute pass on our selection of the LG refrigerator and we now recommend all friends not to buy any LG device due to the lack of interest of the company to the suffering of their customers, and finally I will never buy LG again

  17. Saleem

    i purchase blue ray home theater and dvd playr.on national electronic thaliparamba.
    I have bill and everything.he told me a demo must operting on ur home.but no one come in my house.no demo .bad service i not purchase lg prodect any .my total bill 33000.bad service

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