Air Asia Customer Care Number, Office Address, Complaint Email Id

Air Asia Customer Care Number, Office Address, Complaint Email Id | Service Center Address, Booking Help & Contact Details

Air Asia is the Airlines of Malaysia and it is one of the Cheapest Airlines in World. It is a International Airline and anyone can book there Flights from there Official Site and through Customer Care Number.

They also provide Flight plus Hotel Service, Only Flight Service, Only Hotel Service and Car Service Also.

Those who are having any kind of problem related to the like in Booking Ticket’s, Payment’s, in Getting Refund or any than make contact to the Customer Care Number of Air Asia India.

Air Asia Customer Care Contact Details like Contact Number, Email id, Sales Office Address, Service Center’s Address are Provided Here.

Air Asia Customer Care Complaint Office Address-

Customer Care
AirAsia India Pvt. Ltd.,
Kempegowda International Airport,
Ground Floor, Alpha 3 building,
Devanahalli, Bengaluru,
Karnataka – 56000.

Air Asia Customer Care Number- 1860 500 8000

Operating Timing’s- 8 am to 9 pm
Operating Day’s- Monday to Sunday

Air Asia Service Center Office Address-


55A, Mirza Galib Street, Kolkata-700016


SCO 193,194,195,
Sector 34A, Chandigarh 160034


D2C, Ground Floor, Jaipur Tower,
M. I. Road, Jaipur 302001

New Delhi-

A-10, Ground Floor,
Lajpat Nagar Part – II
New Delhi – 110024

Air Asia Sales Office Address-


Airport Sales Counter No-16,
Bengaluru International Airport
Devanhalli, Bengaluru 560300
Contact Number- 080-2558 8000


123/124, Ispahani Centre, Nungambakkam High Road
Nungambakkam, Chennai 600 034 Tamil Nadu
Telephone Number- +91-044-33008000


Cochin International Airport, International Terminal
P.O. 683 111, Kerala State, India


18/3-5, The Ivory Plaza, Royal Road,
Cantonment, Trichy 620 001.
Telephone Number- + 91 431 4540393/394/396


Tc 15/1945, Kamala Towers,
Vazuthacaud, Trivandrum 695014
Contact Number- +0471 – 2339249 -50

Air Asia also provides Live Chat Support to there Customer’s and for those who want to know about there Services. This Live Chat Support link is available at its Official Site.

Air Asia Official Website Address-

4 thoughts on “Air Asia Customer Care Number, Office Address, Complaint Email Id

  1. S K Gupta

    Dear sir, Please refer your reference number CAS-11982825-3839HF -CRM:0001490 dated 9th July 2015 and CAS-11838423-HJD2QT -CRM:0001691 dated 26th june 2015, i am waiting for your reply. First you asked for 5 days, later for 14 days and now already 8 days more are passed. Shall i take Air Asia is not interested in answering its customers queries. Today is 28th July and my flight is on 3rd Aug,15. Kindly reply urgently on my mail.

  2. Dinesh Joshi

    I have confirmed booking No. JEK2NW on 8th November from JAIPUR to PUNE .
    Passengers D C Joshi & Mira Joshi.I have tried the whole evening on 28th October to reach your CC No. 18605008000 without success.My requirements are as follows:
    1. Request for increased weight of 20 kg. for both the passengers. How much extra amount we have to pay now.How do I complete this transaction now.
    2. Web-checking of seats 8A & 8 B,already allotted.
    3. Complaint: My e-mail address not recognised by you. I also gave my alternate e-mail [email protected], NO success.
    Kindly favour with a quick response.
    D C Joshi
    (m) 9829376195

  3. Subramaniam S

    All letters could be directed to our office address:

    Customer Care

    AirAsia (India) Limited,

    Anna International Terminal,

    2nd Floor, Chennai Airport,

    Chennai – 600027.

    [email protected]

    [email protected]

    Sub: Ticket No. NF2201757202801 for 03/12/2015 20:50 hrs

    For flight from Bangalore to Delhi.

    We had booked the captioned ticket on 01/12/2015 through ‘make my trip’. We (Passenger 1:

    Prabha S and Passenger No.02 Subramaniam S) left Madurai by Car in the afternoon of

    02/12/2015, so as to reach Bangalore in time to board the captioned flight. However, due to

    unprecedented heavy rains we were caught in traffic jams throughout the journey from Madurai

    to Bangalore, and could reach Bangalore Airport only around 8.25 (20.25) p.m. on 03/12/2015,

    but were not allowed to check-in by the counter staff, even though the scheduled flight time is

    20:50 hrs. given to understand that the subject flight had already left Bangalore Airport for Delhi.

    We therefore request you to kindly re-issue the above unutilised ticket for journey to Delhi

    from Bangalore by any flight leaving Bangalore, as we are stranded in Bangalore for want of

    flight and are forced to stay in a hotel accommodation.

    Awaiting your immediate response to my contact mobile no. 9810870396 – Subramaniam S.

    Yours sincerely,

    Subramaniam S.

    Date: 04/12/2015 Mob: 9810870396

  4. Prashant


    I would like to share the incident occurred at Pune Airport on 22-Feb. My aged parents (Father-75 and Mother-72 years respectively) were travelling to Bangalore from Pune by Air Asia flight. We had requested for wheelchair for my parents at the time of the booking as well as by calling the customer care. I dropped my parents at the Airport and went to park my vehicle outside.

    Thereafter, when we went at the Air Asia counter, the front office lady Ms. Madhavi Thakare mentioned that we were late and now they will not allow my parents to board the flight when still we had 50 mins for takeoff. We requested, pleaded, my parents who are unable walk came at the counter and pleaded in vain. After a while, we saw almost 11 passengers who were denied onboarding. Everyone pleaded the lady at the front office, however, she was really adamant and was unwilling to call her manager. This episode continued for almost 30 mins after which she called the manager Mr. Khushboo Irani. He was equally adamant in response. Later Mr. Selvaraj joined the discussion to mention that rules are to be followed strictly and even if they try to call someone their job is at stake. Clearly, the customer front office work for their own job. Later, Ms. Madhavi Thakare mentioned as a courtesy, they will reserve the flight scheduled next day at an additional price of Rs. 13.5K.

    While I do understand that rules must be followed, however, considering the size of the Pune airport, discretion should be taken into account. My aged parent were not allowed to on board for a delay of 4 mins in the name of documentation, process, losing job etc. The airport at Pune is not huge that it cannot accommodate a delay of 4 mins. I am sure that when Air Asia flights are delayed for hours they do not compensate the travellers as many of the posts and the pictures on the net also confirm. The insensitivity of the front office of Air Asia, the way to understand the situation without discretion compelled me to decide that going ahead, I will not book the flight again. I am sure many of the travellers have experienced of Air Asia.

    With the very high standards you have set, you have made our country proud by uplifting it to the world map. I thought I will share this experience with you so that Air Asia becomes more customer sensitive under your able leadership and direction.

    Thank you.

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